2021 Toyota Sienna for Sale in Olathe, KS


2021 Toyota Sienna

Starting at $34,460.00

Please see our incentives page for available current offers

Additional Vehicle Information

  • Features
  • Packages

Features

Features

  • Safety
  • Interior
  • Technology
  • Mechanical
  • Exterior
  • Comfort

Safety

Safety

Pedestrian safety sound generation
Rearview monitor in dash
Cross traffic alert rear
Pre-collision warning system audible warning, visual warning, pedestrian detection
Lane keeping assist
Traffic sign recognition
Check rear seat reminder
Automatic emergency braking front pedestrian, front
Impact sensor post-collision safety system, battery disconnect, door unlock, fuel cut-off, alert system
Child safety door locks
Child seat anchors LATCH system
Safety brake pedal system
Camera system rearview
Automatic hazard warning lights
Blind spot safety sensor/alert
Lane deviation sensors
Crumple zones front, rear

Airbags

Seat cushion airbags passenger front
Airbag deactivation occupant sensing passenger
Side airbags front, rear
Knee airbags driver
Front airbags dual
Side curtain airbags front, third row, rear

Security

Anti-theft system alarm, vehicle immobilizer
Power door locks anti-lockout, auto-locking

Mirrors

Side mirror adjustments power, manual folding
Side mirrors heated

Interior

Seatbelts

Emergency locking retractors third row, rear, front
Seatbelt pretensioners front
Seatbelt force limiters front
Seatbelt warning sensor front
Third row seatbelts 3-point
Rear seatbelts 3-point
Front seatbelts 3-point

Seats

Driver seat power adjustments height, 8, reclining
Third row headrests 3, adjustable
Rear headrests 3, adjustable
Passenger seat manual adjustments 4, reclining
Rear seat folding split
Front headrests 2, adjustable
Third row seat type 40-60 split bench
Front seat type captains chairs
Upholstery cloth
Rear seat type 40-20-40 split bench, folding removable center seat
Rear seat manual adjustments reclining
Third row seat folding fold flat into floor, split

Steering

Turns lock-to-lock 3.1
Steering ratio 14.3

Technology

Audio System

Radio voice operated, touch screen display, AM/FM
Auxiliary audio input Bluetooth, USB, iPod/iPhone
Antenna type diversity, mast
Total speakers 6
Radio data system
Speed sensitive volume control
Satellite radio SiriusXM

Telematics

Electronic messaging assistance with read function, voice operated
Wi-Fi hotspot
Smart device app function vehicle location, security event/collision alert
Driver assistance app roadside assistance
Smart device app compatibility Toyota Connected Services
Wireless data link Bluetooth
Hands-free phone call integration voice operated

In Car Entertainment

Connected in-car apps Google POIs, Google search, Amazon Alexa
Smartphone integration Apple CarPlay, Android Auto
Infotainment screen size 9 in.

Instrumentation

Instrument cluster screen size 4.2 in.
Warnings and reminders lamp failure, low oil pressure, coolant temperature warning, low fuel level, maintenance due
Clock
Digital odometer
External temperature display
Multi-function display
Fuel economy display MPG, range
Trip odometer

Mechanical

Drivetrain

Drive mode selector

Engine

Auto start/stop
Electric Motor HP 180
EV battery capacity 1.9 kWh
Hybrid Gas Engine HP 189
Hybrid Gas Engine Torque 176
Electric motor battery type nickel-metal hydride
Electric Motor Power Output (Kilowatts) 134
Hybrid gas Engine Torque@RPM 4400
Hybrid Gas Engine HP@RPM 6000
Electric Motor Torque 199
Battery saver
Auxiliary oil cooler

Brakes

Rear brake diameter 12.5
Rear brake type ventilated disc
Front brake diameter 12.9
Front brake type ventilated disc
Regenerative braking system
Braking assist
Electronic brakeforce distribution
ABS 4-wheel
Power brakes
Electronic parking brake auto off
Cornering brake control

Suspension

Front suspension classification independent
Rear suspension classification independent
Front struts MacPherson
Rear suspension type multi-link
Rear spring type coil
Front spring type coil
Front suspension type lower control arms
Rear shock type gas
Front shock type gas
Rear stabilizer bar diameter 15 mm
Front stabilizer bar diameter 27 mm

Stability and Traction

Stability control
Traction control
Hill holder control
Trailer stability control

Hybrid

Starter type motor/generator

Exterior

Lights

Daytime running lights LED
Taillights LED
Headlights auto high beam dimmer, LED, wiper activated, auto delay off, auto on/off
Exterior entry lights approach lamps

Tires and Rims

Wheels aluminum alloy
Tire type all season
Tire Pressure Monitoring System
Spare tire kit tire sealant, inflator kit

Roof

OEM roof height undefined

Windows

Rear wiper intermittent, auto-on in reverse, with washer
Heated windshield wiper rests
Liftgate window fixed
Window defogger rear
Front wipers variable intermittent
Power windows safety reverse
Rear privacy glass

Exterior Features

Side door type dual power sliding
Rear trunk/liftgate liftgate
Front bumper color body-color
Mirror color body-color
Door handle color body-color
Rear spoiler roofline
Rear spoiler color body-color
Grille color black
Window trim chrome
Rocker panel color body-color
Rear bumper color black

Comfort

Comfort Features

Armrests dual front, rear outboard seats
Dash trim simulated alloy
Center console trim simulated wood
Door trim simulated wood
Interior accents metallic-tone
Floor material carpet
Steering wheel trim urethane

Convenience Features

Adaptive stop and go cruise control semi-automatic
Autonomous lane guidance lane centering
Power outlet(s) USB front, USB-C front, USB rear, USB-C rear, USB third row, USB-C third row, 12V front
Power steering electric, variable/speed-proportional
Cupholders front, third row, illuminated, rear
Steering wheel tilt and telescopic
Adaptive cruise control
Sunshade side window
Center console front console with storage, illuminated
One-touch windows 4
Reading lights front, rear, third row
Easy entry manual rear seat
Cargo area light
Multi-function remote keyless entry, panic alarm, trunk release
Power windows lockout button
Overhead console front
Steering wheel mounted controls audio, cruise control, phone, multi-function, voice control
Rearview mirror manual day/night
Push-button start
Vanity mirrors dual illuminating
Assist handle passenger side, rear
Conversation mirror
Storage front seatback, grocery bag holder, cargo tie-down anchors and hooks, sunglasses holder, door pockets, accessory hook

Air Conditioning

Rear air conditioning automatic climate control, independently controlled
Front air conditioning automatic climate control
Front air conditioning zones dual
Rear air conditioning zones single
Humidity/dewpoint sensors
Air filtration
Rear vents third row

Packages

5 Packages Available

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Outdoor Package
$473

Includes first, second, and third row all-weather floor liners, door sill protectors, front and rear mudguards, and roof rack cross bars.

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LE Plus Package
$2300

Includes auto-dimming rearview mirror with compass and Homelink universal transceiver. wireless charging, power tilt/slide moonroof with sunshade, black roof rails, Audio Plus system with 9-in. touch screen, 8 speakers, 1 USB media port and 6 USB charge ports, hands-free phone capability and music streaming via Bluetooth, wireless technology, Apple CarPlay, SiriusXM satellite radio with 3-month trial, Toyota Connected Services with 1-year trial, Service Connect with 10-year trial, Remote Connect with 1-year trial, and Wi-Fi Connect powered by Verizon with up to 2GB within 3-month trial.

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Preferred Accessory Package w/All-Weather Floor Liners
$294

Includes front, second and third-row all-weather floor liners, cargo net, and first aid kit with PPE.

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Preferred Accessory Package w/Carpet Mats
$294

Includes front, second and third-row carpet floor mats, cargo net, and first aid kit with PPE.

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Protection Package
$423

Includes alloy wheel locks, body side moldings, and front and rear mudguards.

Green Score

EPA Green Score ( California LEV-III SULEV30 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
7
1
7
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
8
1
8
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
Yes

EPA Green Score ( Federal Tier 3 Bin 30 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
7
1
7
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
8
1
8
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
Yes

Crash-Test Ratings

2021 Toyota SIENNA HYBRID VAN FWD

Overall
Full StarFull StarFull StarFull StarFull Star
Front Crash Overall
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Driver
Full StarFull StarFull StarEmpty StarEmpty Star
Front Crash Passenger
Full StarFull StarFull StarFull StarEmpty Star
Side Crash Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Driver
Full StarFull StarFull StarFull StarFull Star
Side Barrier Passenger
Full StarFull StarFull StarFull StarFull Star
Side Pole Driver
Full StarFull StarFull StarFull StarFull Star
Side Combined Front
Full StarFull StarFull StarFull StarFull Star
Side Combined Rear
Full StarFull StarFull StarFull StarFull Star
Rollover
Full StarFull StarFull StarFull StarEmpty Star

Awards

Award
10 Best Interiors Nominee (2021 Model)
- Wards Auto

Award
5-Year Cost to Own: Best Brand (2021 Model)
- Kelley Blue Book

Award
Best Buy: Minivan (2021 Model)
- Kelley Blue Book

Award
Best Family Cars (2021 Model)
- Kelley Blue Book

Award
Best Overall Value (2021 Model)
- Intellichoice

Award
Best Resale Value: Brand (2021 Model)
- Kelley Blue Book

Award
Best Resale Value: Minivan (2021 Model)
- Kelley Blue Book

Award
Best Value in America: SUVs, Crossovers, and Vans Brand (2021 Model)
- Vincentric

Award
Car of the Year: Contender (2021 Model)
- Motor Trend

Award
Drivers Choice: Best New Family Car (2021 Model)
- The Car Connection

Award
Family Green Car of the Year (2021 Model)
- Green Car Journal

Award
Family Vehicle of the Year: Finalist (2021 Model)
- AutoGuide.com

Award
Greener Choices (2021 Model)
- GreenerCars.org

Award
Highest Retained Value - Popular Brand (2021 Model)
- Intellichoice

Award
Initial Quality Study (IQS): Top Models (2021 Model)
- J.D. Power and Associates

Award
Most Efficient Minivans (2021 Model)
- Fueleconomy.Gov

Award
Overall Value - Popular Brand (2021 Model)
- Intellichoice

Award
Top Safety Pick+ - Minivans (2021 Model)
- Insurance Institute for Highway Safety

Award
Vehicle Dependability Study (VDS): Top Models (2021 Model)
- J.D. Power and Associates

Award
World Car Design of the Year: Nominee (2021 Model)
- World Car of the Year

Award
World Car of the Year: Nominee (2021 Model)
- World Car of the Year

Dealership Information

Current Inventory

There are currently no 2021 Toyota Sienna LE 8-Passenger 4dr Mini-Van for Sale in inventory

Disclaimer

While every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with a dealership sales representative. We are not responsible for the accuracy of the information provided by Autocheck. Pricing may include current manufacturer promotions and incentives, and/or bonus cash from Toyota Financial Service’s. Other rebates may be available for further discount. All prices reflect a cash payment transaction and must be paid in full the same day. All vehicles subject to prior sale. Advertised price excludes tax, title, registration and $399.50 documentation fee. Kenny Thomas Enterprises Inc. DBA Olathe Toyota.

Testimonials

Kohl Kammerer
Kohl Kammerer
GOOGLE
7-14-2026
Full Star Full Star Full Star Full Star Full Star

I had a very good experience. Bryant M. Was very helpful and awsome to work with. Definetly recommend.

Wayne M.
YELP
7-14-2026
Full Star Full Star Full Star Full Star Full Star
A Google User
A Google User
GOOGLE
7-13-2026
Full Star Full Star Full Star Full Star Full Star

Jason M. helped us find exactly what we were looking for. He was friendly, helpful, funny, and warm. Not once did we feel pressured or manipulated. He answered all of our questions and would confirm with someone if he didn’t have the answer rather than just dismiss us or tell us what he thought we wanted to hear. We had no intention of walking out with keys that day, but because we found what we were looking for AND felt so comfortable with Jason, we did! We hope to do business with him again.

Mauricio Alfaro
Mauricio Alfaro
GOOGLE
7-13-2026
Full Star Full Star Full Star Full Star Full Star
Greg Bell
Greg Bell
GOOGLE
7-8-2026
Full Star Full Star Full Star Full Star Full Star

Outstanding experience with the service team at Olathe Toyota. I was traveling from Texas to Minnesota and they got me in and out fast.

Linda Call
Linda Call
GOOGLE
7-5-2026
Full Star Full Star Full Star Full Star Full Star
Randy Purinton
Randy Purinton
GOOGLE
6-25-2026
Full Star Full Star Full Star Full Star Full Star
Yovanis López
Yovanis López
GOOGLE
6-25-2026
Full Star Full Star Full Star Full Star Full Star
Yung Kiet Ong (Jeff)
Yung Kiet Ong (Jeff)
GOOGLE
6-13-2026
Full Star Full Star Full Star Full Star Full Star

The parts department worker is very useful and he double check the parts for me and make sure everything is correct. I highly appreciate the service level they provide and the sales person in that department also friendly and welcoming, it’s a great location to get genuine Toyota parts for sure.highly recommend to anyone who needs genuine Toyota parts.

Karina Sheinker
Karina Sheinker
GOOGLE
6-11-2026
Full Star Full Star Full Star Full Star Full Star

The people at Olathe Toyota never fail to answer my questions. They work as a team to help you solve any problems. I’ve purchased 3 cars from them, and each time has been a great experience. Even after looking at other dealerships I always come back to this one.

Kevin Queenan
Kevin Queenan
GOOGLE
6-11-2026
Full Star Full Star Full Star Full Star Full Star

This is my go-to Toyota parts source and I live in WA. I recently placed an order and screwed up because I selected I would pick up the parts rather than having them delivered. Tanner stepped up and helped me update my order and get it all figured out. These guys are a group of great people. Deal with confidence. Thanks again Tanner!!

Osmary Gimenez
Osmary Gimenez
GOOGLE
6-5-2026
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) EXCELLENT SERVICE (Original) EXCELENTE ATENCION

Stephen Levine
Stephen Levine
GOOGLE
6-1-2026
Full Star Full Star Full Star Full Star Full Star

I've been using this dealer exclusively for my car repairs for the past five years. Each time, I've left deeply satisfied with my experience. They are very dilligent, caring, and consider costs in their recommendations. I had the happy surprise of finding my car washed when picking it up. I definitely recommend them.

Cheryl Karguth
Cheryl Karguth
GOOGLE
5-31-2026
Full Star Full Star Full Star Full Star Full Star

Prompt, thorough & timely.

Lindsey Suswick
Lindsey Suswick
GOOGLE
5-29-2026
Full Star Full Star Full Star Full Star Full Star

Very pleasant purchase experience, and their service team has been very accommodating

Jim
Jim
GOOGLE
5-26-2026
Full Star Full Star Full Star Full Star Full Star

Just got myself a new Tacoma, LOVE IT! Brandon was great in getting me what I wanted without the pressure of the "Used car salesman" type attitude.

Linda Denise Sullivan
Linda Denise Sullivan
GOOGLE
5-25-2026
Full Star Full Star Full Star Full Star Full Star

As a traveling nurse, having a reliable and fuel-efficient car was extremely important to me, and I couldn’t be happier with my new hybrid Toyota Corolla. I’m getting around 50.2 MPG, which has already made a huge difference with all the driving I do. On top of that, the great interest rate and two years of maintenance-free coverage made this purchase even better. Bryce made the entire process smooth and stress-free, and I would absolutely recommend him and the dealership to anyone looking for a professional, straightforward, and enjoyable car-buying experience.

Cie Cascone
Cie Cascone
GOOGLE
5-25-2026
Full Star Full Star Full Star Full Star Full Star
Emily Anderson
Emily Anderson
GOOGLE
5-19-2026
Full Star Full Star Full Star Full Star Full Star

Olathe Toyota took care of everything! They were very knowledgeable and friendly, but never pushy! Kendal is amazing at what he does! Thank you!!

David Fase
David Fase
GOOGLE
5-17-2026
Full Star Full Star Full Star Full Star Full Star

I have bought several Toyotas from Olathe Toyota, and every time it’s been in a seamless experience

Austin Tollette
Austin Tollette
GOOGLE
5-16-2026
Full Star Full Star Full Star Full Star Full Star

Great experience- quick and easy. Staff were friendly!

Thomas Farrell
Thomas Farrell
GOOGLE
5-13-2026
Full Star Full Star Full Star Full Star Full Star

Olathe Toyota always delivers on maintenance requirements with ideas on future needs for my vehicle.

Kyle Willey
Kyle Willey
GOOGLE
5-9-2026
Full Star Full Star Full Star Full Star Full Star

August and Yo were extremely helpful in getting me a great deal for my trade in and payment that allowed me to drive away in my dream vehicle!

Keith Stanley
Keith Stanley
GOOGLE
5-8-2026
Full Star Full Star Full Star Full Star Full Star
Kathy Herring
Kathy Herring
GOOGLE
5-5-2026
Full Star Full Star Full Star Full Star Full Star

The entire sales team made the buying process smooth and efficient from start to finish. I appreciated how straightforward everything felt - there was no unnecessary pressure at any point. Everyone I interacted with was friendly, professional, and clearly focused on making the experience as easy as possible, which really stood out compared to other places I've dealt with.

clint last
clint last
GOOGLE
5-2-2026
Full Star Full Star Full Star Full Star Full Star

I had a great experience working with Travis at Olathe Toyota, even though I ultimately didn’t end up purchasing a vehicle. From the moment I arrived, he was welcoming, attentive, and genuinely focused on helping me explore my options without any pressure. Travis took the time to understand what I was looking for, answered all of my questions thoroughly, and provided clear, honest information throughout the process. I really appreciated his patience and willingness to help, even knowing that I was still considering multiple options. What stood out most was his professionalism and commitment to good customer service—he treated me with respect and care from start to finish, without the typical pushy sales tactics you might expect. Even though I didn’t make a purchase this time, I wouldn’t hesitate to return and work with Travis in the future. I highly recommend him to anyone looking for a helpful, knowledgeable, and genuinely customer-focused salesperson.

On April 30, 2026, I noticed a voltage malfunction

hizkiasfikre
DEALERRATER
5-1-2026
Full Star Full Star Full Star Full Star Full Star

On April 30, 2026, I noticed a voltage malfunction warning on my 2017 Toyota Highlander, possibly related to the alternator or battery. I went to Olathe Toyota, my regular (home) dealership, and spoke with a service advisor. I explained everything in detail and showed him all the warning messages displayed on my vehicle’s screen. He told me they were unable to fix my car at that time and offered to schedule an appointment for another day. I then asked him whether he believed the car was safe to drive, and he said yes. Hearing that gave me some confidence, so I agreed to schedule the appointment for a later date. However, when I returned to my car, it would not start at all. Fortunately, a technician kindly helped me by charging the battery so I could get the car running again. Even after that, the same warning messages were still showing, indicating that the issue was serious and potentially unsafe to drive. That technician then introduced me to another excellent service advisor, Adam White. After seeing the situation, Adam immediately recognized that it was not safe for me to drive the vehicle and made sure I did not leave in a dangerous condition. I am writing this comment to express my sincere appreciation for Adam White’s professionalism and care. At the same time, I hope the first service advisor I spoke with will be more careful in handling situations like this in the future, as they directly affect customer safety.

Michael Beach
Michael Beach
GOOGLE
4-29-2026
Full Star Full Star Full Star Full Star Full Star

My wife and I came looking for a truck. Bryant M came right up and introduced himself to us. He asked us questions about what we were looking for. After explaining everything to him he helped us find the perfect truck! Bryant was easy to work with, knowledgeable, respectful, and not pushy at all! It was a pleasure to work with him.

Jay Elton
Jay Elton
GOOGLE
4-24-2026
Full Star Full Star Full Star Full Star Full Star
John Nguyen
John Nguyen
GOOGLE
4-14-2026
Full Star Full Star Full Star Full Star Full Star

Prompt customer service in the service department. Did the job and delivered on time. The shuttle service is great.

Kelly Ann
Kelly Ann
GOOGLE
4-7-2026
Full Star Full Star Full Star Full Star Full Star
Ryan Stanley
Ryan Stanley
GOOGLE
4-2-2026
Full Star Full Star Full Star Full Star Full Star

I've been an Olathe Toyota customer for 5 years now, and I've been lucky enough to purchase two vehicles from them. They are never pushy and do an excellent job of listening to what I need and helping me get there. They also have an amazing service department and honestly just make anything that has to do with my vehicles extremely easy to deal with.

Maureen Goetz
Maureen Goetz
GOOGLE
3-28-2026
Full Star Full Star Full Star Full Star Full Star

The service advisors and the parts department are excellent. The waiting room is very comfortable. I love their coupons and the buy 3 tires get one free deal.

Avelino Santiago
Avelino Santiago
GOOGLE
5-29-2026
Full Star Full Star Full Star Full Star Empty Star
Jade Pixie
Jade Pixie
GOOGLE
6-11-2026
Full Star Full Star Full Star Empty Star Empty Star

Toyota did fix my car in a timely manner however the service fee was extremely high! The mechanic worked on my car for about 7 hours but I was charged a labor rate of 10 hours. I know because I gave the go ahead at 9 am to start working on it and it was ready by 4. That’s 7 hours. When I asked why the labor fee was so high they told me the mechanic worked on my car for 10 hours so then I asked how much he made per hour and they told me $189 so if you did the math that would cost $1323.. I was charged $2020 which is basically for a 10.5 hour day. Also they usually wash and vacuum the car on just a service or oil change which costs a fraction of what I paid but this time when I spent a fortune they did no cleaning. Basically I felt like my car was rushed so the mechanic can get to the next job asap.I think I will be going somewhere else for regular services and only use Toyota if it’s a Prius problem.

Christmas Chris
Christmas Chris
GOOGLE
5-5-2026
Full Star Full Star Empty Star Empty Star Empty Star

I went in today to have my oil change and tire rotation upon exiting the service mgr. Went over my car information the tec has found. I was told my front brakes measured at 8 and back brakes at 10 . I informed him that they both should mean at 10 because I just had the brakes serviced in less than 1,yr. He checked the computer and said no you only had the back brakes serviced, upon is going back and forth I told him I would go home and check my information. As I was pulling off he ran to my car and said he looked at it wrong I did have both front and back replaced but couldn't change the paperwork so the front and back would correspond correct. I explained to him that I came back right after they had done my work in October because the brakes were not feeling any different. I don't think my front brakes were replaced and they just got over on me as a senior.

Abdelrahman Yehia sai'ed
Abdelrahman Yehia sai'ed
GOOGLE
4-17-2026
Full Star Full Star Empty Star Empty Star Empty Star
Phil Lampert
Phil Lampert
GOOGLE
4-1-2026
Full Star Full Star Empty Star Empty Star Empty Star

Recently had a software upgrade due to factory recall. Was not told in advance that it would take 3 to 4 hours. Should have been informed. No one enjoys sitting in waiting area that long.

Johnnie King
Johnnie King
GOOGLE
7-3-2026
Full Star Empty Star Empty Star Empty Star Empty Star
tyler brawner
tyler brawner
GOOGLE
7-1-2026
Full Star Empty Star Empty Star Empty Star Empty Star

You guys got car purchase but your salesman leaving never coming back to check on process and have the porter take off tag had me livid after almost 3 hours of waiting to purchase the vehicle. Don’t think I’ll be back if this is customer service you provide

Bill Beacom
Bill Beacom
GOOGLE
6-25-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Never going here again. Recommended critical repairs cosing over 5k that were entirely unneeded. STAY AWAY.

Austin Perrone
Austin Perrone
GOOGLE
6-16-2026
Full Star Empty Star Empty Star Empty Star Empty Star

I recently purchased a vehicle from Olathe Toyota and within less than 1,000 miles of ownership, while still on the temporary tag, I started getting multiple check engine codes including P0171, P0441, P0445, and P117B. The vehicle also developed a high idle, fuel smell, and eventually would not start after refueling. To be clear, I understood I was buying a used vehicle as-is. I wasn’t expecting perfection, and I wasn’t looking for a handout. Instead of immediately blaming the dealership, I spent my own time diagnosing the issue myself. After troubleshooting the vehicle, I determined the EVAP purge valve had failed. I ordered the replacement part directly from Olathe Toyota and drove there to pick it up. On the way to the dealership, the vehicle broke down at the gas station. I eventually got it to start and proceeded to pick up the part from the dealer. When I arrived, I stopped by the sales counter and spoke with the same sales manager (Casey Williams) who assisted in selling me the vehicle. I wasn’t asking for money, a free repair, or anything unreasonable. I simply asked if their service department could clear the codes after I replaced the part myself. Instead of getting any help, I was laughed at by the sales team behind the counter and treated like I was wasting their time. The sales staff sat around and couldn’t have seemed less interested in helping someone who had just bought a vehicle from them. So I went outside, opened the hood, and started repairing the vehicle in the dealership parking lot. While replacing the purge valve, I ran into one small problem: I didn’t have the correct size screwdriver to remove the mounting bolt. I took the part into the service department and asked if someone could spend literally a few seconds loosening a single bolt so I could finish the repair. Again, I got a hard time and nobody could be bothered to help. Think about how ridiculous that is. I had purchased the vehicle from Olathe Toyota less than 1,000 miles earlier. I bought the replacement part from Olathe Toyota. I was standing in Olathe Toyota’s parking lot repairing the vehicle myself. I wasn’t asking anyone to pay for the repair. I wasn’t asking for free labor. I simply needed help loosening one bolt and later clearing a code, and both the sales and service departments acted like helping was beneath them. In the end, I fixed the vehicle myself in their parking lot. The part solved the problem and I hope this review will make you have second thoughts about doing business with Olathe Toyota. The issue wasn’t the failed purge valve. Mechanical problems happen. The issue was the complete lack of customer service after the sale. Based on my experience, once the paperwork is signed, don’t expect much interest or even the bare minimum in helping you if something goes wrong. >In response to Olathe Toyota’s reply, there are several inaccuracies on their end that need to be corrected. The first thing I said when I walked up to the sales counter was that I had just purchased the vehicle from Olathe Toyota and was already dealing with a check engine light and drivability issues less than 1,000 miles later. I simply asked if the service department could clear the codes after I installed the replacement part myself, in no way was I asking sales to work on the car themselves. The reaction I received was not one of concern or willingness to help. Instead, I felt like my questions were being laughed off. To reiterate, I was not asking to borrow tools. After beginning the repair myself in their parking lot, I discovered I did not have the correct size screwdriver to loosen the mounting bolt. I removed the part and brought it directly into the service department, asking if someone could take a few seconds to break the bolt loose so I could complete the repair myself. I wasn’t asking them to diagnose the vehicle, perform the repair, or provide free labor. The sales/service department had no interest in helping a recent customer with a very reasonable request. Their reply does not accurately reflect the experience.

Dustin N.
YELP
6-12-2026
Full Star Empty Star Empty Star Empty Star Empty Star
S Tindol
S Tindol
GOOGLE
6-6-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Apparently all money isn't green. We were told they would only sell to locals. Cash in hand for a $60,000 vehicle isn't acceptable.

Been coming here for decades and bought 4 new cars

reynoldsinkc
DEALERRATER
4-19-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Been coming here for decades and bought 4 new cars here. we’re done because the service center has gotten so bad (and expensive - shop around!). This last visit, i took my truck in for service and dropped it off. they said they would call me when it was done and never called. Showed up shortly after 5 and found them closed. Called and talked to some sales manager and was able to come in the next day to get it. but without the threat of me just coming to get it anyway, I would have been stuck til Monday. Also they wrote down my card info. Yikes! PCI violations? The service department never once called me back to apologize or even acknowledge what happened. They’ve really gone down hill the past few years. I would recommend going to legends toyota if you have to get toyota service and staying away from this place.

BING
4-19-2026
Full Star Empty Star Empty Star Empty Star Empty Star
Nathan R.
YELP
4-19-2026
Full Star Empty Star Empty Star Empty Star Empty Star
Jecinta Kuria
Jecinta Kuria
GOOGLE
4-17-2026
Full Star Empty Star Empty Star Empty Star Empty Star

Warm welcome. Kept time and good service

angel H
angel H
GOOGLE
4-6-2026
Full Star Empty Star Empty Star Empty Star Empty Star

4 hous for oil change and tirerotation with zero communication

Tyler Eighmy
Tyler Eighmy
GOOGLE
4-6-2026
Full Star Empty Star Empty Star Empty Star Empty Star

I bought 4 tires from the dealership and when heading home after picking my car up one of the tires blew up on the highway. I was going 70mph and it was pretty scary. I called the dealership and they were nice enough to send a tow truck... that took 2 hours to actually pick me up. Once I got back to the dealership, the people did not seem to really care and said they would replace the tire the following week. I do not typically get upset or post reviews but this was pretty crazy. They clearly did not see that this could have been a way worse outcome. When I picked up my car they told me they replaced my tire without charge...I would sure hope not! I understand things happen and that you cant predict when something like this happens, but it is still a product you are selling and the people should have treated their costumer better. Tires are not cheap. I do not see myself going back to this location.

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