New 2020 Toyota 4Runner SR5 Sport Utility in Olathe, KS

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Installed Options

50 State Emissions
N/A

Keep It Wild Savings
$-500

expand/collapse
All-Weather Floor Liners and Cargo Tray Package
$269

Includes front and rear all-weather floor liners and cargo tray.

Location: In-Stock at Olathe Toyota

MSRP
$38,884
Dealer Adjustment
- $2,350
Advertised Price
$36,534
Available Cash Offers
Cannot be combined with Toyota special interest rates.
Customer CashExp: 06/01/2020
$500
Pricing Disclaimer
- $500
Internet Price
$36,034
Sign Up For Price Drop Alerts

Vehicle Details

Mileage
Trim SR5
Stock # 792117
VIN JTEBU5JR8L5792117
Exterior Color Midnight Black Metallic
Interior Color Sr5 Fabric In Graphite
Gas Mileage City:16 Hwy:19
Doors 4
Passengers 5
Engine Regular Unleaded V-6 4.0 L/241
Transmission 5 Speed Elect Controlled Auto Transmission
Drivetrain 4WD

Currently Viewing

2020 Toyota 4Runner SR5

New 2020 Toyota 4Runner SR5 Sport Utility

Mileage: 0

MSRP
$38,884
Dealer Adjustment
- $2,350
Advertised Price
$36,534
Available Cash Offers
Cannot be combined with Toyota special interest rates.
Customer CashExp: 06/01/2020
$500
Pricing Disclaimer
- $500
Internet Price
$36,034

Additional Vehicle Information

  • Features
  • Specs
  • Warranty

Features

Features

  • Mechanical
  • Safety
  • Technology
  • Comfort
  • Interior
  • Exterior

Mechanical

Towing and Hauling

Trailer hitch receiver hitch
Trailer wiring 4-pin, 7-pin

Stability and Traction

Hill descent control
Stability control
Traction control
Hill holder control
Trailer stability control

Brakes

Rear brake type ventilated disc
Rear brake diameter 12.3
Front brake diameter 13.3
Front brake type ventilated disc
Braking assist
Electronic brakeforce distribution
ABS 4-wheel
Power brakes

Suspension

Front suspension classification independent
Front suspension type double wishbone
Rear suspension type multi-link
Rear suspension classification solid live axle
Rear spring type coil
Front spring type coil
Rear stabilizer bar diameter 20 mm
Front stabilizer bar diameter 30 mm
Rear shock type gas
Front shock type gas
Front struts

Drivetrain

4WD type part time
4WD selector electronic hi-lo
Axle ratio 3.73

Engine

Battery saver
Battery maintenance-free

Safety

Safety

Rearview monitor in dash
Autonomous braking
Pre-collision warning system audible warning, visual warning, pedestrian detection
Automatic emergency braking front pedestrian
Active head restraints dual front
Child safety door locks
Child seat anchors LATCH system
Energy absorbing steering column
Safety brake pedal system
Body side reinforcements side impact door beams
Camera system rearview
Impact sensor fuel cut-off, alert system
Lane deviation sensors
Crumple zones front, rear

Airbags

Airbag deactivation occupant sensing passenger
Side airbags front
Knee airbags dual front
Front airbags dual
Side curtain airbags front, rear
Side-curtain airbag rollover sensor

Security

Anti-theft system engine immobilizer, alarm with remote
2-stage unlocking doors
Power door locks auto-locking

Mirrors

Side mirror adjustments power, manual folding
Side mirrors heated

Technology

Audio System

Radio voice operated, touch screen display, AM/FM
Auxiliary audio input Bluetooth, jack, USB, iPod/iPhone
Antenna type diversity, mast
In-Dash CD single disc, MP3 Playback
Total speakers 8
Radio data system
Speed sensitive volume control
Satellite radio SiriusXM

Telematics

Electronic messaging assistance with read function, voice operated
Wifi hotspot
Smart device app function vehicle location
Driver assistance app roadside assistance
Wireless data link Bluetooth
Phone hands free

In Car Entertainment

Infotainment Apple CarPlay ready, Android Auto ready
Connected in-car apps Amazon Alexa
Infotainment screen size 8 in.

Instrumentation

Trip computer
Electroluminescent instrumentation
Driver information system
Clock
Gauge tachometer
Digital odometer
External temperature display
Warnings and reminders lamp failure, low fuel, engine oil, coolant, maintenance due, tire fill alert
Multi-function display
Fuel economy display MPG, range
Trip odometer 2

Comfort

Convenience Features

Power outlet(s) two 12V rear, 12V cargo area, 115V cargo area, two 12V front
Cupholders front, rear
Steering wheel tilt and telescopic
Adaptive cruise control
One-touch windows 4
Reading lights front, rear
Power steering variable/speed-proportional
Cargo area light
Retained accessory power
Multi-function remote keyless entry, panic alarm
Power windows lockout button
Courtesy lights door
Overhead console front
Steering wheel mounted controls audio, cruise control, phone, multi-function, voice control
Rearview mirror manual day/night
Vanity mirrors dual illuminating
Assist handle rear, front
Center console front console with armrest and storage
Storage front seatback, grocery bag holder, cargo tie-down anchors and hooks, sunglasses holder, door pockets

Air Conditioning

Front air conditioning zones single
Rear vents second row
Front air conditioning
Air filtration

Comfort Features

Shift knob trim alloy
Center console trim simulated alloy
Steering wheel trim leather
Armrests rear folding, rear center with cupholders
Floor material carpet
Door trim leatherette

Interior

Seats

Driver seat power adjustments height, 8, lumbar, reclining
Rear headrests 3, adjustable, foldable
Passenger seat manual adjustments 4, reclining
Rear seat folding split, flat
Front headrests 2, adjustable
Front seat type bucket
Upholstery cloth
Rear seat type 40-20-40 split bench
Rear seat manual adjustments reclining

Seatbelts

Seatbelt pretensioners front
Seatbelt force limiters front
Emergency locking retractors rear, front
Seatbelt warning sensor front
Rear seatbelts 3-point
Front seatbelts 3-point

Steering

Turns lock-to-lock 2.7
Steering ratio 18.4

Exterior

Lights

Daytime running lights
Front fog lights
Taillights LED
Headlights auto high beam dimmer, auto delay off, halogen

Tires and Rims

Tire type all season
Wheels alloy
Spare tire mount location underbody
Spare wheel type steel
Tire Pressure Monitoring System
Wheel spokes 6
Spare tire size full-size

Windows

Rear wiper intermittent, with washer
Heated windshield wiper rests
Window defogger rear
Front wipers variable intermittent
Power windows safety reverse
Rear privacy glass
Solar-tinted glass rear

Doors

Liftgate window power retracting
Rear door type liftgate

Exterior Features

Front bumper color body-color
Fender lip moldings body-color
Mirror color body-color
Door handle color body-color
Rear spoiler roofline
Rear spoiler color body-color
Grille color black
Skid plate(s) front, engine, rear
Mudguards rear, front
Exhaust tip color stainless-steel
Rear bumper color body-color
Rocker panel color body-color
Window trim black

Roof

Roof rails
Roof rails color silver

Specs

Specs

Drive Type

Drive Type 4X4
4WD Hub Type Pushbutton Hubs

Seating

Standard Seating 5
Max Seating 7
Head Room (front) 39.3 in
Head Room (rear) 38.6 in
Hip Room (front) 56.5 in
Hip Room (rear) 55.7 in
Shoulder Room (front) 57.8 in
Shoulder Room (rear) 57.8 in
Leg Room (front) 41.7 in
Leg Room (rear) 32.9 in
Seating Rows 2

Measurements of Size & Shape

Length 190.2 in
Width 75.8 in
Width (without mirrors) 75.8 in
Height 71.5 in
Wheelbase 109.8 in
Ground Clearance 9.6 in
Angle of Approach 33 degrees
Angle of Departure 26 degrees
Track Width (front) 63.2 in
Track Width (rear) 63.2 in

Measurements of Weight

Gross Vehicle Weight Rating 6300 lbs
Gross Vehicle Weight Range 6001-7000 lbs
Curb Weight 4675 lbs
Gross Combined Weight Rating 11300 lbs
Base Towing Capacity 5000 lbs
Max Towing Capacity 5000 lbs

Truck Specifications

Max Payload 1625 lbs

Interior Dimensions

Cargo Volume 47.2 cu ft
Interior Volume 144.5 cu ft
Passenger Volume 97.3 cu ft
Cargo Volume (rear seats down) 89.7 cu ft

Performance Specifications

Aerodynamic Drag 0.36 Cd
Turning Circle 37.4 ft

Fuel Tanks

Fuel Capacity 23.0 Gallons

Wheels and Tires

Front Tire Type P265/70R17 113S
Front Wheel Diameter 17.0 x 7.0 in
Rear Tire Type P265/70R17 113S
Rear Wheel Diameter 17.0 x 7.0 in

Warranty

Warranty

  • 24 Hour Roadside Assistance: 24 months / Unlimited miles
  • Accessory: 36 months / 36,000 miles
  • California Emission Defect: 36 months / 50,000 miles
  • California Emission Long Term Defect: 84 months / 70,000 miles
  • California Emission Performance: 36 months / 50,000 miles
  • Corrosion Perforation: 60 months / Unlimited miles
  • Federal Emission Defect: 36 months / 36,000 miles
  • Federal Emission Long Term Defect: 96 months / 80,000 miles
  • Federal Emission Performance: 24 months / 24,000 miles
  • New Car Basic Warranty: 36 months / 36,000 miles
  • No Cost Factory Scheduled Maint.: 24 months / 25,000 miles
  • Safety Restraint System: 60 months / 60,000 miles
  • Transferable Powertrain: 60 months / 60,000 miles

While we check with car manufacturers and other sources to confirm the accuracy and completeness of the data contained in this chart, we make no guarantees or warranties, either expressed or implied, with respect to the data in this report. Although we make every attempt to keep this chart up to date, all warranty information is subject to change without notice.

Awards

Award
Best Value in America: SUVs and Crossovers (2020 Model)
- Vincentric

Award
Best Value in America: SUVs, Crossovers, and Vans Brand (2020 Model)
- Vincentric

Crash-Test Ratings

2020 Toyota 4RUNNER SUV 2WD

Overall
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Overall
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Driver
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Passenger
Full StarFull StarFull StarEmpty StarEmpty Star
Side Crash Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Overall
N/A
Side Barrier Driver
Full StarFull StarFull StarFull StarFull Star
Side Barrier Passenger
Full StarFull StarFull StarFull StarFull Star
Side Pole Driver
Full StarFull StarFull StarFull StarEmpty Star
Side Combined Front
N/A
Side Combined Rear
Full StarFull StarFull StarFull StarFull Star
Rollover
Full StarFull StarFull StarEmpty StarEmpty Star

Green Score

EPA Green Score ( California LEV-III ULEV70 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
5
1
5
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
3
1
3
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

EPA Green Score ( Federal Tier 3 Bin 70 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
5
1
5
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
3
1
3
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

Available Incentives

$500 - Toyota Cash Calculate

See More +Expires: 06-01-2020

* While we check with car manufacturers and other sources to confirm the accuracy and completeness of the data contained in this chart, we make no guarantees or warranties, either expressed or implied, with respect to the data in this report. Although we make every attempt to keep this chart up to date, all incentive information is subject to change without notice.

Special Offers

$500 - College Grad Rebate Calculate

Details:
College Grad Rebate: $500 rebate on select new Toyota models when you finance or lease through a Toyota dealer and Toyota Financial Services. Plus, enjoy competitive APRs on all new untitled Toyota vehicles as well as Toyota Certified Used Vehicles and Scion Certified Pre-Owned Vehicles!
See Less -Expires: 06-01-2020

$500 - Military Rebate Calculate

See More +Expires: 06-01-2020

* While we check with car manufacturers and other sources to confirm the accuracy and completeness of the data contained in this chart, we make no guarantees or warranties, either expressed or implied, with respect to the data in this report. Although we make every attempt to keep this chart up to date, all incentive information is subject to change without notice.

Testimonials

kailey luehrs
kailey luehrs
GOOGLE
5-25-2020
Full Star Full Star Full Star Full Star Full Star

Trevor was a great help to us. We came knowing exactly what we wanted in a new Rav4 and the rest was simple. Thank you Olathe Toyota and Trevor!

Dylan S.
YELP
5-24-2020
Full Star Full Star Full Star Full Star Full Star

Last week I went in and bought a new 2020 Toyota Tacoma. It was a an awesome experience, the salesman Clayton was was wonderful and patient. There was no pressure or anything. I told Clayton what I was interested in and he immediately helped me find the perfect fit. The process took a little time as they always do but I enjoyed every moment of it, I felt at home. I will definitely go back and recommend to others as well.

John Hudson
John Hudson
GOOGLE
5-23-2020
Full Star Full Star Full Star Full Star Full Star

Exceptional service manager, Debbie, and exceptional service. We’ve never have had a bad experience....always GREAT experience!!

Josh Mullins
Josh Mullins
GOOGLE
5-22-2020
Full Star Full Star Full Star Full Star Full Star

Mason M. was very personable, professional, courteous, patient, And kind. My family and I were shopping for a car but didn’t need to buy a car right away. We told him that and he understood and was very respectful about it. He showed us many options and tried to find the best way for our money to be used on the best car. Easily the best car dealer my family and I have ever had experience with!

"Car buying EASY!"

HTurner
DEALERRATER
5-18-2020
Full Star Full Star Full Star Full Star Full Star

Best experience in purchasing vehicle we have had. What else needs to be said! NOTHING! Clayton made us feel like he knew us from the start and never treated us like a customer (we were comfortable from the start). Customer relations was outstanding. I would send my friends to see him if they were looking for a new or used vehicle.

Car buying EASY!

HTurner
CARS
5-18-2020
Full Star Full Star Full Star Full Star Full Star

Best experience in purchasing vehicle we have had. What else needs to be said! NOTHING! Clayton made us feel like he knew us from the start and never treated us like a customer (we were comfortable from the start). Customer relations was outstanding. I would send my friends to see him if they were looking for a new or used vehicle.

Marcela Zamora
Marcela Zamora
GOOGLE
5-16-2020
Full Star Full Star Full Star Full Star Full Star

Olathe Toyota did it’s thang 2 weekends ago! Thanks to Nikki, I ended up driving away with a brand NEW Toyota Camry in the Nightshade! Was not planning on buying the same day but she really convinced me and it’s the best decision I could have ever made! Thanks so much for listening to all of our questions and answering them as true as possible! You are really appreciated! I definitely recommend her!!!!!! AND I absolutely LOVE my car!! Thanks again!

Elizabeth Mechem
Elizabeth Mechem
GOOGLE
5-14-2020
Full Star Full Star Full Star Full Star Full Star

Great place to buy a car. They have Toyota Certified Pre-own selections available here (actual manufacturer, not just dealer). Best car-buying experience ever. This is as enjoyable as car buying gets. Our dealer was Carlos Solis. Great guy. We were not pressured in any way, and he made the whole experience easy.

Bella Yang
Bella Yang
GOOGLE
5-12-2020
Full Star Full Star Full Star Full Star Full Star

Clayton Aggeler, thank you for being the best ! Helping us out with the cars and talk nicely ! And always make sure we understand everything ! I recommend you guys ask for him when you guys go there , he’s amazing ! Very friendly ! Just wow.

Jessie-Carlos Ochoa
Jessie-Carlos Ochoa
GOOGLE
5-10-2020
Full Star Full Star Full Star Full Star Full Star

Bryan and the rest of the Olathe Toyota crew were awesome! We went in to look for my wife's first car and Bryan was very patient with all of my wife's questions, even if he had to answer them multiple times. Jack, the Delivery Coordinator took his time in explaining all added options we had and took him time to show us how to operate all the bells and whistles of our new Camry. This is our 3rd vehicle from Olathe Toyota and the experience is always a great one. No pressure to buy, just friendly people. Thank You Olathe Toyota!!!

Hilary Smallwood
Hilary Smallwood
GOOGLE
5-8-2020
Full Star Full Star Full Star Full Star Full Star

This dealership is quiet, concise, and highly efficient. They answer your questions rather than referring you to someone else to help. While they are working on your car, it is calm and quiet no matter how many people are there. They know how to do cheerful, professional, and thorough. Great business attitude and competency--and I got a great deal when I bought the car, so between that and the service I am very happy

Biff B
Biff B
GOOGLE
5-6-2020
Full Star Full Star Full Star Full Star Full Star

We purchased a 2020 Corolla at Olathe Toyota. They were price competitive, friendly and, everyone we came into contact with made sure that our customer experience was excellent. Ask for Leroy!

Spencer Forret
Spencer Forret
GOOGLE
5-4-2020
Full Star Full Star Full Star Full Star Full Star

Always friendly and very helpful.

GuruR67L9
GuruR67L9
CARGURUS
4-30-2020
Full Star Full Star Full Star Full Star Full Star

Nice friendly place and sales associates Thanks

Vicki Cannova
Vicki Cannova
GOOGLE
4-27-2020
Full Star Full Star Full Star Full Star Full Star
scott sickinger
scott sickinger
GOOGLE
4-26-2020
Full Star Full Star Full Star Full Star Full Star

Bought a 2020 4runner from James L. at Olathe Toyota this month (April 2020). Good experience with him and the team, Kendall and Daniel. Will refer friends and family to this dealership for future business.

Michael Pennington
Michael Pennington
GOOGLE
4-22-2020
Full Star Full Star Full Star Full Star Full Star

Jose M. did a excellent job, he was super friendly and great to work with.

Howard Gerson
Howard Gerson
GOOGLE
4-22-2020
Full Star Full Star Full Star Full Star Full Star

Perfect, fast and easy contact less service!

Jean Scammey
Jean Scammey
GOOGLE
4-21-2020
Full Star Full Star Full Star Full Star Full Star

Jose Martinez was a great salesman and made a good deal for a brand vehicle. And also easygoing!

Chris Cook
Chris Cook
GOOGLE
4-20-2020
Full Star Full Star Full Star Full Star Full Star

(Translated by Google) Shout out to Jose M who made this purchase a great experience! Very knowledgeable and gregarious. A very simple experience, José M helped me a lot and I'll be back soon to buy another expensive one for my wife! (Original) Shout out to Jose M who made this purchase a great experience! Very knowledgeable and gregarious. Una experiencia muy sencilla, José M me ayudó un montón y regreso pronto para comprar otro caro para mi esposa!

Faisal Raan
Faisal Raan
GOOGLE
4-17-2020
Full Star Full Star Full Star Full Star Full Star

Very professional clean and caring. Really happy from Jose M. Very good customer service. Thank you

Shakil Haider
Shakil Haider
GOOGLE
4-13-2020
Full Star Full Star Full Star Full Star Full Star

Excellent service and courteous staff.

Tammy Pearson
Tammy Pearson
GOOGLE
4-9-2020
Full Star Full Star Full Star Full Star Full Star

I recently purchased a Sienna and received great service from Bob who answered all my questions pleasantly and professionally. I purchased my last car from Bob and have only met him twice but he feels like an old friend. Cristina also provided great service as the delivery coordinator. She is very knowledgeable and extremely friendly. I had an overall great experience and would recommend buying a vehicle from these two.

Robyn Baker
Robyn Baker
GOOGLE
4-2-2020
Full Star Full Star Full Star Full Star Full Star
Amanda Huff
Amanda Huff
GOOGLE
3-30-2020
Full Star Full Star Full Star Full Star Full Star

Everyone was amazing to work with and Larry Morse made the process so easy!!!

Morgan Kuchynka
Morgan Kuchynka
GOOGLE
3-30-2020
Full Star Full Star Full Star Full Star Full Star

Great service experience. Repaired the part and provided a free loaner vehicle until the service could be completed.

Alexandria Hartpence
Alexandria Hartpence
GOOGLE
3-30-2020
Full Star Full Star Full Star Full Star Full Star

What a great experience we had! Larry Morse was our salesman who was just wonderful. He is old school like my mom, so she enjoyed that aspect, and he was just truly genuine! We purchased a RAV4 and Larry gave us all the details about it like he had built it himself! The Olathe Toyota dealership was outstanding! Thank you!

Samantha Arbegast
Samantha Arbegast
GOOGLE
3-30-2020
Full Star Full Star Full Star Full Star Full Star

My experience at Olathe Toyota is exactly why I have always bought Toyota cars (and will do so in the future). I can't stand pushy dealerships or dealerships who go into every sale trying to play a game. You won't experience that at Olathe Toyota - I was in and out with a car in under three hours, and that's with test driving the car twice. Mike was an extremely professional salesman and I never felt as though he was trying to either get me into a car I didn't want or trying to get me out the door as fast as possible. I met with Daniel in Finance and we was also incredibly professional and endlessly helpful. Thank you so much!

michelle davis
michelle davis
GOOGLE
3-30-2020
Full Star Full Star Full Star Full Star Full Star

Greg B. was our sales representative. We arrived at 6:00pm on a Friday night and were our of the building with our new car in a couple of hours. Thank you to all of the staff that had to stay late to make this happen. Everyone was fantastic to work with.

Crystal Del Toro
Crystal Del Toro
GOOGLE
3-13-2020
Full Star Full Star Full Star Full Star Full Star
Austin Berlin
Austin Berlin
GOOGLE
3-11-2020
Full Star Full Star Full Star Full Star Full Star
Darren Spry
Darren Spry
GOOGLE
3-9-2020
Full Star Full Star Full Star Full Star Full Star
Shay Craner
Shay Craner
GOOGLE
3-9-2020
Full Star Full Star Full Star Full Star Full Star

Had such a awesome experience with Mason M this weekend, he was efficient, extremely knowledgeable, and just fun. Ended up buying 2 vehicles instead of one! Jack was also very helpful with tips and details about our vehicles. Glad we'll be able to go back for our servicing there!

Melanie Smith
Melanie Smith
GOOGLE
3-4-2020
Full Star Full Star Full Star Full Star Full Star

We would like to thank Eric Loethen and Kendall Kile for going above and beyond on purchasing our new Rav4. While preparing our New Rav4 for final delivery it was sideswiped at a local gas station by a hit and run driver. They were able to find an exact replacement for us at another dealership and had it delivered later that afternoon. They made it possible for us to take a Rav4 home the same day. Thank you again Eric and Kendall for turning an unbelievable situation into a great experience. Hats off to both of you! We would highly recommend Eric, Kendall and the whole crew at Olathe Toyota.

Miles Beverlin
Miles Beverlin
GOOGLE
3-2-2020
Full Star Full Star Full Star Full Star Full Star

Eric was a great salesman! Courteous and direct, above all honest. I did not feel pressured or rushed into my purchase. I set the pace and he followed suite, would highly recommend him to any/all of my friends or family thinking about their next purchase!

Billy Marsh
Billy Marsh
GOOGLE
2-26-2020
Full Star Full Star Full Star Full Star Full Star

I recently purchased a new truck from Olathe Toyota. I must say, it was the best experience at a dealership ive ever had. The whole team there was friendly and welcoming. Bob showed me around and ran through all of the features of the truck right away. As well as setting up all of the paperwork to make sure everything was taken care of. Scott was extremely helpful in explaining all of the financing details and made sure everything was clear. Matt takes special care to make sure the vehicles are serviced. Just a super dependable group that took all the stress away from buying a new vehicle!

"Beware of Lifetime Warranty - Deceptive"

ReconKSU
DEALERRATER
2-24-2020
Full Star Full Star Full Star Full Star Empty Star

Concerns I have with the deceptive Lifetime Warranty: - Even if all factory scheduled maintenance is done at Olathe Toyota if you are off a little on the mileage between oil changes, the 3rd party will deny your claim. - The Olathe Toyota Service Department is not aware of which vehicles are covered by the Lifetime Warranty. You have to tell them on each visit. - The Olathe Toyota Service Department is not trained on which repairs are covered by the Lifetime Warranty. You have to ask them on each repair before authorizing a repair. I have purchased three new cars from Olathe Toyota including doing all my maintenance there and overall have been satisfied. One of the reasons I buy from this dealership and do all my service there is the included Lifetime Warranty. Its included in all their marketing as well. For the majority of the time I have had really good experiences with the service department. I have found a big issue with the service department not being aware of which customers have the lifetime warranty issued by their own dealership and not sure which repairs would be covered. Recently, I had a 2013 Toyota Sienna with 113,000 miles on it the front left and right axles needed replacement. The service department gave me a quote and I asked if it would be covered by the lifetime warranty, they told me no so I told them to start on the work. I then went and read what was covered in the factory warranty and found it should be covered. I called them back and told them it should be covered and they verified it was a covered item. They submitted all of my service records for work done in their service department. After the repair was complete, I was informed the 3rd party issuer of their Lifetime Warranty was denying the claim because on one occurrence a n oil change was done a little early and the following was done a little late. The service department said they fought my case with the 3rd party and then they said they wanted to inspect the vehicle before authorizing the repair. The service department informed them the repair had already been completed and the claim was denied.

Beware of Lifetime Warranty - Deceptive

ReconKSU
CARS
2-24-2020
Full Star Full Star Full Star Full Star Empty Star

Concerns I have with the deceptive Lifetime Warranty: - Even if all factory scheduled maintenance is done at Olathe Toyota if you are off a little on the mileage between oil changes, the 3rd party will deny your claim. - The Olathe Toyota Service Department is not aware of which vehicles are covered by the Lifetime Warranty. You have to tell them on each visit. - The Olathe Toyota Service Department is not trained on which repairs are covered by the Lifetime Warranty. You have to ask them on each repair before authorizing a repair. I have purchased three new cars from Olathe Toyota including doing all my maintenance there and overall have been satisfied. One of the reasons I buy from this dealership and do all my service there is the included Lifetime Warranty. Its included in all their marketing as well. For the majority of the time I have had really good experiences with the service department. I have found a big issue with the service department not being aware of which customers have the lifetime warranty issued by their own dealership and not sure which repairs would be covered. Recently, I had a 2013 Toyota Sienna with 113,000 miles on it the front left and right axles needed replacement. The service department gave me a quote and I asked if it would be covered by the lifetime warranty, they told me no so I told them to start on the work. I then went and read what was covered in the factory warranty and found it should be covered. I called them back and told them it should be covered and they verified it was a covered item. They submitted all of my service records for work done in their service department. After the repair was complete, I was informed the 3rd party issuer of their Lifetime Warranty was denying the claim because on one occurrence a n oil change was done a little early and the following was done a little late. The service department said they fought my case with the 3rd party and then they said they wanted to inspect the vehicle before authorizing the repair. The service department informed them the repair had already been completed and the claim was denied.

Scott Smith
Scott Smith
GOOGLE
2-22-2020
Full Star Full Star Full Star Full Star Full Star

The service department is excellent. My level of worry over car issues has dropped 90% since I’ve started going here. An impressive waiting room for the service department. We have had one new car purchase here and the staff was easy going and not once did I feel any pressure to get the sale done.

Anonymous Anonymous
Anonymous Anonymous
GOOGLE
2-19-2020
Full Star Full Star Full Star Full Star Full Star
Eric Newlin
Eric Newlin
GOOGLE
2-18-2020
Full Star Full Star Full Star Full Star Full Star

Greg B. was wonderfully helpful to work with. He and the rest of the sales team were professional and presented all our options without being pushy. They were responsive to our requests, answered all our questions, and helped us find the car that fit our needs. Daniel T. was likewise helpful and easy to work with in the payment/financing department. Thanks to him, it was a quick and well-informed process. Finally, thanks to Robert J. who helped us with our first car from Olathe Toyota. His level of service is what brought us back to purchase our second Toyota, five years after the first one.

William Vaughn
William Vaughn
GOOGLE
2-18-2020
Full Star Full Star Full Star Full Star Full Star

Just bought my 7th new vehicle from Olathe Toyota. Robert Jackson is a great salesman, helps you find what you want but doesn't pressure to get more than you want, need or can afford. He's one of the reasons I come back. Jack, who helps with explaining all the new features is also a good benefit. Along with Robert Jackson, the Service Department is the other reason I buy here. Great service on time, no pressure, and clear, detailed explanations if you have any questions. I'll keep coming back and I highly recommend them.

Jake
CARGURUS
2-16-2020
Full Star Full Star Full Star Empty Star Empty Star

They were very nice. We appreciated the fact that they didn’t waste our time. We wanted them to come down some on a van cause it was pretty dinged up or give us more for our trade. They said they were already as low as they could go on that vehicle and there just wasn’t anymore dollars to move around. We said we understand and said thank you and they said the same and we continued our search.

Sherri Frost
Sherri Frost
GOOGLE
2-16-2020
Full Star Full Star Full Star Full Star Full Star

Jose was our sales associate could not have had a better experience. Very polite and knowledge willing to go the extra mile. Thank you for the great experience. See Jose for your car buying needs.

Chris Stegmann
Chris Stegmann
GOOGLE
2-15-2020
Full Star Full Star Full Star Full Star Full Star

Very pleased with the care and customer service Trevor provided on our purchase of the RAV4. We had a really bad experience at Hendrick Toyota on a previous purchase and this was totally opposite. Highly recommend Trevor and Olathe Toyota.

Brian Clampitt
Brian Clampitt
GOOGLE
2-14-2020
Full Star Full Star Full Star Full Star Full Star

Nine years later im back at Olathe Toyota for my second Tacoma.These guys are so easy to work with it’s dangerous, My salesman Mason was awesome to work with and made my purchase flawless. I would definitely drive out of my way again to deal with Yo and his crew and you just cant beat they’re lifetime warranty. Thanks guys

tim quirk
tim quirk
GOOGLE
2-13-2020
Full Star Full Star Full Star Full Star Full Star
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While every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with a dealership sales representative. We are not responsible for the accuracy of the information provided by Autocheck. Pricing may include current manufacturer promotions and incentives, and/or bonus cash from Toyota Financial Service’s. Other rebates may be available for further discount. All prices reflect a cash payment transaction and must be paid in full the same day. All vehicles subject to prior sale. Advertised price excludes tax, title, registration and $399.50 documentation fee. Kenny Thomas Enterprises Inc. DBA Olathe Toyota.