FINANCE DEPARTMENT
Meet Our Finance Staff
“ ” This is my go-to Toyota parts source and I live in WA. I recently placed an order and screwed up because I selected I would pick up the parts rather than having them delivered. Tanner stepped up and helped me update my order and get it all figured out. These guys are a group of great people. Deal...
“ ” (Translated by Google) EXCELLENT SERVICE (Original) EXCELENTE ATENCION
“ ” I've been using this dealer exclusively for my car repairs for the past five years. Each time, I've left deeply satisfied with my experience. They are very dilligent, caring, and consider costs in their recommendations. I had the happy surprise of finding my car washed when picking it up. I...
“ ” Prompt, thorough & timely.
“ ” Very pleasant purchase experience, and their service team has been very accommodating
“ ” Just got myself a new Tacoma, LOVE IT! Brandon was great in getting me what I wanted without the pressure of the "Used car salesman" type attitude.
“ ” As a traveling nurse, having a reliable and fuel-efficient car was extremely important to me, and I couldn’t be happier with my new hybrid Toyota Corolla. I’m getting around 50.2 MPG, which has already made a huge difference with all the driving I do. On top of that, the great interest rate and...
“ ” Olathe Toyota took care of everything! They were very knowledgeable and friendly, but never pushy! Kendal is amazing at what he does! Thank you!!
“ ” I have bought several Toyotas from Olathe Toyota, and every time it’s been in a seamless experience
“ ” Great experience- quick and easy. Staff were friendly!
“ ” Olathe Toyota always delivers on maintenance requirements with ideas on future needs for my vehicle.
“ ” August and Yo were extremely helpful in getting me a great deal for my trade in and payment that allowed me to drive away in my dream vehicle!
“ ” The entire sales team made the buying process smooth and efficient from start to finish. I appreciated how straightforward everything felt - there was no unnecessary pressure at any point. Everyone I interacted with was friendly, professional, and clearly focused on making the experience as easy as...
“ ” I had a great experience working with Travis at Olathe Toyota, even though I ultimately didn’t end up purchasing a vehicle. From the moment I arrived, he was welcoming, attentive, and genuinely focused on helping me explore my options without any pressure. Travis took the time to understand what...
“ ” On April 30, 2026, I noticed a voltage malfunction warning on my 2017 Toyota Highlander, possibly related to the alternator or battery. I went to Olathe Toyota, my regular (home) dealership, and spoke with a service advisor. I explained everything in detail and showed him all the warning messages...
“ ” My wife and I came looking for a truck. Bryant M came right up and introduced himself to us. He asked us questions about what we were looking for. After explaining everything to him he helped us find the perfect truck! Bryant was easy to work with, knowledgeable, respectful, and not pushy at all!...
“ ” Prompt customer service in the service department. Did the job and delivered on time. The shuttle service is great.
“ ” I've been an Olathe Toyota customer for 5 years now, and I've been lucky enough to purchase two vehicles from them. They are never pushy and do an excellent job of listening to what I need and helping me get there. They also have an amazing service department and honestly just make anything that...
“ ” The service advisors and the parts department are excellent. The waiting room is very comfortable. I love their coupons and the buy 3 tires get one free deal.
“ ” We purchased a used Toyota Highlander a couple weeks ago. Bryant Madden greeted us and showed us immediately what we were looking for. He didn't pressure us and was very pleasant to work with. We are enjoying our Highlander very much! Daniel in finance was also great to work with.
“ ” We had a fantastic experince working with Bryant Madden at Olathe Toyota - we drove from Lee’s Summit to work specifically with him! Bryant was incredibly patient and helpful throughout the entire process. He took the time to bounce between several different models with us, making sure we...
“ ” Great experience front to back buying my truck - looking forward to working with this dealership over the coming years
“ ” Friendly service and time it took was very quick
“ ” (Translated by Google) It was excellent and Bryant M. provided very good service. He is a very good person with customers. (Original) Estuvo excelente y una atención muy buena de parte de Bryant M. Es una persona de muy buen trato con los clientes.
“ ” Very pleased with the product and staff. Professional and friendly. Alot of other dealerships could learn from these folks.
“ ” Bought a car on a Saturday l, also the last day of the month. Greg and the finance guys were quick and respectful of the limited time we had.
“ ” We bought a new Grand Highlander Hybrid Max from Olathe Toyota. The vehicle is gorgeous and we love it. The process went very smoothly through handing us the keys. We agreed to electronic documents. They sent the closing docs to us via email. But, due to the excitement we could not remember our...
“ ” The mechanic worked on my car for about 7 hours or even less, but I was charged a labor rate of 10 hours when you do the math. I know because I gave the go ahead at 9 am to start working on it and it was ready by 4. That’s 7 hours. When I asked they told me the mechanic makes $189 per hour so if...
“ ” I went in today to have my oil change and tire rotation upon exiting the service mgr. Went over my car information the tec has found. I was told my front brakes measured at 8 and back brakes at 10 . I informed him that they both should mean at 10 because I just had the brakes serviced in less than...
“ ” Recently had a software upgrade due to factory recall. Was not told in advance that it would take 3 to 4 hours. Should have been informed. No one enjoys sitting in waiting area that long.
“ ” Way too expensive. Wanted $560 to change spark plugs? 60k service was quoted at ~ $1900. Ripoff!
“ ” Apparently all money isn't green. We were told they would only sell to locals. Cash in hand for a $60,000 vehicle isn't acceptable.
“ ” Been coming here for decades and bought 4 new cars here. we’re done because the service center has gotten so bad (and expensive - shop around!). This last visit, i took my truck in for service and dropped it off. they said they would call me when it was done and never called. Showed up shortly...
“ ” Warm welcome. Kept time and good service
“ ” 4 hous for oil change and tirerotation with zero communication
“ ” I bought 4 tires from the dealership and when heading home after picking my car up one of the tires blew up on the highway. I was going 70mph and it was pretty scary. I called the dealership and they were nice enough to send a tow truck... that took 2 hours to actually pick me up. Once I got back...
“ ” Our experience at this dealership was unacceptable. A routine oil change with a "tire alignment" turned into nearly four hours, with zero proactive communication about timelines or status. As a loyal Toyota owner who purchased from this dealership, I expected competence and transparency. Instead,...
“ ” Ordered floor mats and they sent the wrong ones. Wanted to make it my problem and buy a box,tape and gas mileage to ship it ups back.parts guy then hung up on me when I complained. What a bunch of idiots
“ ” A joke of a dealership. If you don't live in the KC area they won't sell you a vehicle even if you show up in person with a check in hand. Some other dealers offer complimentary shipping within a pretty large radius and many more offer shipping at cost, however Olathe Toyota requires proof of...
“ ” The people at Olathe Toyota never fail to answer my questions. They work as a team to help you solve any problems. I’ve purchased 3 cars from them, and each time has been a great experience. Even after looking at other dealerships I always come back to this one.